Welcome to Yuseemedia. This Privacy Policy explains how we collect, use, and protect your information when you use our automation services.
1. Information We Collect
We collect the following types of information:
- Contact Form Data: Name, email address, business name, package interest, and messages you send through our website contact form
- Payment Information: Name, email, and payment reference through Paystack (we never see your card details)
- Chat Conversations: Messages sent through the Yuseemedia AI chat widget for support purposes
- Customer Conversations: When you use our automation service, we process WhatsApp, Instagram, and Facebook messages on your behalf
- Usage Data: IP address, browser type, pages visited, and how you interact with our site
2. How We Use Your Information
We use your information to:
- Provide and improve our automation services
- Process payments and send invoices
- Respond to inquiries and support requests
- Train and improve our AI models (anonymized and aggregated data only)
- Send service updates and important notices
- Comply with legal obligations
3. Who We Share Your Data With
We share your information only with:
- Paystack: For payment processing (your payment details never reach our servers)
- Meta (WhatsApp, Instagram, Facebook): To deliver your automation across these platforms
- n8n: Our automation workflow platform (hosted data only)
- Service providers: Only as necessary to run the service, under data processing agreements
We never sell your data to third parties.
4. Data Security
We use industry-standard security measures including:
- 256-bit SSL encryption for all data in transit
- Secure, authenticated API endpoints
- Regular security audits and monitoring
- Restricted access to customer data
5. Your Rights
You have the right to:
- Request access to your data
- Request deletion of your data
- Request a copy of your data in portable format
- Opt out of non-essential communications
To exercise these rights, contact us at hello@yuseemedia.com.
6. Cookies
Our website uses minimal cookies for:
- Session management (keeping you logged in)
- Rate limiting (preventing abuse)
We do not use tracking or advertising cookies.
7. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.
8. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us:
- Email: hello@yuseemedia.com
- WhatsApp: Message us